Job Description:
The NOC Manager position is responsible for the overall management and performance of the 24×7 NOC. The ideal candidate will have experience in managing a NOC team and a deep understanding of Cisco, Meraki, Aruba, Mist, and Ruckus access points.
Essential Duties and Responsibilities:
· Manage and supervise the NOC team
· Develop and implement NOC policies and procedures
· Ensure the smooth operation of the NOC and the access point network
· Escalate and resolve complex access point issues
· Work with other IT departments to ensure the integration of the NOC with other IT systems
· Manage the NOC budget
· Track and report on NOC performance
WIFI
CLI commands
Access Points.
Protocols: EIGRP (Enhanced Interior Gateway Routing Protocol), OSPF (Open Shortest Path First) & BGP (Border Gateway Protocol)
rstp (Rapid Spanning Tree Protocol), STP (spanning tree protocol )
Router & switch
Wifi OR wireless control & access points.
Qualifications and Requirements:
· Bachelor’s degree in Computer Science, Information Technology, or a related field
· 10+ years of experience in managing a NOC team
Hands on Experience in Cisco, Meraki, Aruba, Mist, and Ruckus access points (Any two of these)
· Experience in troubleshooting and managing complex access point networks
· Strong leadership and management skills
· Excellent communication and teamwork skills
· Good spoken and written English skills
Preferred Qualifications:
· Experience in managing a 24×7 NOC environment
· Experience in using network monitoring and troubleshooting tools
· Experience in managing cloud-based networking solutions
Compensation and Benefits:
· Competitive salary and benefits package
· Opportunity to work on challenging and cutting-edge projects
· Collaborative and supportive work environment
· Opportunities for professional development and growth