Presenting the forefront
of AEM excellence
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Transform Enterprise Workflows
with ServiceNow Automation
Ekfrazo empowers enterprises to automate, streamline, and scale with ServiceNow. From ITSM and HR to Customer Service, GRC, and Ops – we implement and optimize ServiceNow to drive faster service delivery, lower costs, and smarter decisions.
Powering Connections. Elevating Experiences. Driving Growth.
We don’t just implement Salesforce – we turn it into a growth engine for your business. Whether you’re looking to unify customer data, automate workflows, or deliver AI-powered experiences, our Salesforce Centre of Excellence brings the people, process, and platform expertise to make it happen.
ServiceNow Implementation & Customization
- Implement and tailor ServiceNow modules to match your exact needs - from ITSM and ITOM to HRSD and CSM. We build custom workflows, integrations, and apps that maximize platform ROI and improve enterprise-wide efficiency.
Support, Optimization & AMS
- We manage ServiceNow post go-live with robust Application Management Services (AMS), 24x7 support, and optimization across ITSM, SecOps, and ITOM. Our AMS team ensures SLA compliance, incident handling, system tuning, and version upgrades - globally.
Governance, Risk & Compliance (GRC)
- Ensure continuous compliance with ServiceNow GRC solutions. We enable automated risk assessments, policy management, audit trails, and vendor risk scoring to simplify regulatory alignment and security posture management.
Workflow Automation Across Functions
- Accelerate service delivery across IT, HR, finance, and customer service with AI-driven workflows and integrations. We specialize in ServiceNow App Engine, Virtual Agent, Integration Hub, and RPA to eliminate silos and drive consistent experiences.
Case Studies
Reinforcing MTN’s Review Flow with Smart Automation
A hidden input flaw was silently crashing MTN eShop’s product review page. Ekfrazo stepped in with automation-first QA, secure coding, and real-time validation – eliminating failures and strengthening platform resilience without slowing down delivery.
Case Studies
Reinforcing MTN’s Review Flow with Smart Automation
A hidden input flaw was silently crashing MTN eShop’s product review page. Ekfrazo stepped in with automation-first QA, secure coding, and real-time validation – eliminating failures and strengthening platform resilience without slowing down delivery.
Case Studies
Accelerating Forex Vendor Onboarding with Intelligent Workflow Automation
A complex, multi-stage approval process was slowing down onboarding and testing. We streamlined the entire workflow through automation, enabling faster releases, improved accuracy, and greater confidence in every deployment.
Case Studies
Digitizing Dispatch and Operations for Trucklink’s Multi-Hub Logistics
Trucklink’s manual, paper-based workflows were causing delays, errors, and data gaps across hubs. Ekfrazo built a cloud-based admin dashboard that streamlined onboarding, dispatch, accounting, and reporting – driving real-time visibility and operational efficiency at scale.
Case Studies
How Robas Research Transformed Digital Surveys with Automation
A custom-built research platform that accelerated delivery, increased panel engagement, and scaled globally with ease.
Case Studies
Re-architecting the MoMo PSB App for Speed, Stability, and Scalability
As the app grew, performance issues and code complexity began to slow things down. Ekfrazo streamlined the architecture, optimized SDK usage, and implemented robust QA workflows transforming MoMo PSB into a lighter, faster, and more reliable mobile banking experience.
Case Studies
Digitizing NIUM’s Forex & Remittance Operations with a Scalable, API-First Platform
A custom-built research platform that accelerated delivery, increased panel engagement, and scaled globally with ease.
Case Studies
Building MTN Play: A Mobile-First OTT Platform Optimized for Scale and Speed
MTN needed a seamless, low-bandwidth streaming platform to serve millions of users across Nigeria. Ekfrazo delivered a custom-built CMS, lightweight video player, and real-time analytics system designed for performance, engagement, and easy content management.
Case Studies
Salesforce CPQ Implementation for Scalable Quote-to-Contract Automation
To streamline global sales operations, a leading automation company partnered with Ekfrazo to build a robust Salesforce CPQ solution – enabling partner self-service, real-time pricing, and automated quote renewals across regions.
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