ServiceNow Developer, ITSM,
and GRC Services
Ekfrazo empowers enterprises to automate, streamline, and scale with ServiceNow. From ITSM and HR to Customer Service, GRC, and Ops – we implement and optimize ServiceNow to drive faster service delivery, lower costs, and smarter decisions.
ServiceNow Developer, ITSM,
and GRC Services
Ekfrazo empowers enterprises to automate, streamline, and scale with ServiceNow. From ITSM and HR to Customer Service, GRC, and Ops – we implement and optimize ServiceNow to drive faster service delivery, lower costs, and smarter decisions.
ServiceNow Solutions for Smarter Workflows and Business Growth
ServiceNow is a leading platform for digital workflows, helping organizations simplify IT operations, employee experiences, and customer engagement.
At Ekfrazo Technologies, we work alongside your teams to bring ServiceNow to life, matching your business’s unique processes. Our ServiceNow developers and consultants configure ServiceNow ITSM, HRSD, CSM, ITOM, and GRC workflows, integrating systems, and fine-tune processes to make work smoother and faster. Whether it is ServiceNow IT service management, risk and compliance, or employee workflows, we make the platform work the way your business works.
We have earned the trust of clients across industries and geographies. Our track record speaks for itself:
ServiceNow ITSM, ITOM, HRSD, and CSM Capabilities
ServiceNow offers a comprehensive suite of solutions that cover IT operations, business management, HR, and customer engagement. At Ekfrazo Technologies, we tailor these capabilities to ensure they deliver maximum impact for your organization.
Service Management
ServiceNow ITSM is built for faster incident management and smoother change management. Ekfrazo configures ITSM processes, so teams can respond to incidents faster and manage changes efficiently.
Service Management
- Incident Management
- Problem Management
- Change Management
- Release Management
- Asset Management
- Facilities
- Legal
- Finance
- Marketing
Security and GRC
ServiceNow Governance, Risk, and Compliance (GRC) helps organizations manage compliance and risks. Our team sets up GRC frameworks that support audits, risk monitoring, and operational control.
SecOps and GRC
- Security Incident Response
- Vulnerability Response
- Threat Intelligence
- Risk Management
- Audit Management
- Compliance Management
- Vendor Management
IT Business Management
ServiceNow ITBM helps align investments with business priorities. We implement ITBM modules that give leaders clear visibility into demand, projects, and budgets, enabling smarter decision-making.
IT Business Management
- Demand Management
- Resource Management
- Project Management
- Portfolio Management
- Financial Management
- Agile Development, Test, Deploy
HR Service Delivery
ServiceNow HRSD simplifies employee services. Ekfrazo builds employee portals, knowledge bases, and case workflows that reduce manual effort and provide a better employee service.
HR Management
Customer Service Management
ServiceNow CSM links customer support with back-end teams. Our experts set up CSM workflows that enable faster resolutions and proactive service, improving customer satisfaction.
Customer Service
- Customer Service Management
- Field Service Management
IT Operations Management
With ServiceNow ITOM, businesses gain visibility across infrastructure and cloud environments. Ekfrazo integrates ITOM tools, enabling the prevention of issues before they impact operations.
IT Operations
- Discovery
- Service Mapping
- Event Management
- Orchestration
- Cloud Management
Industries We Serve
Healthcare and Life Sciences
Manufacturing
Retail and Consumer Goods
Telecom and Media
EdTech
Fintech
ServiceNow Advanced AI Capabilities for Modern IT
Predictive Maintenance
Detect patterns, anticipate system breakdowns, and reduce downtime through proactive intervention
Document Intelligence
Automate data capture, classification, and compliance checks for faster decision cycles
Natural Language Queries
Allow users to interact with systems using simple commands while reducing process friction
AI Task Intelligence & Control Tower
Gain centralized oversight of workflows with actionable insights to improve efficiency
AI Analytics and Process Optimization
Unlock end-to-end visibility and governance across IT and business functions
AI Workflows & IT Automation
At Ekfrazo Technologies, our ServiceNow developers help organizations to use ServiceNow AI workflows to connect IT and business systems, data, and processes. These workflows support automation, monitoring, and reporting across different environments and industries.
Our GRC Philosophy
Our GRC Service Offerings
Our GRC services cover the entire spectrum of risk, compliance, and resilience:
Integrated Risk Management
Manage policies, compliance, and operational resilience with real-time analytics.
Integrated Risk Management
- Governance, Risk & Compliance
- Operational Resilience & Monitoring
- Analytics & Use Case Accelerators
- Employee Experience & AI Support
Privacy
Management
Protect sensitive data through impact assessments, privacy workflows, and case tracking.
Privacy
Management
- Privacy & Policy Management
- Risk & Compliance Automation
- Third-Party & Supplier Assessments
- Impact & Assessment Tools
- Workspaces & Portals
Third-Party Risk Management
Monitor vendor risks with onboarding, due diligence, and risk scoring.
Third Party Risk Management
- Onboarding, Offboarding, & renewals
- Third-party portal & workspace
- Risk Intelligence, monitoring & Concentration Maps
- Portfolio & Aggregated Risk Management
- Issue Management & Remediation
Business Continuity Management
Stay prepared for crises with continuity plans, impact analysis, and communication frameworks.
Business Continuity Management
- Business Impact & Continuity Planning
- Operational Resilience & Exercise Management
- Crisis Management
- Emergency Mass Notifications
Application Management Services
ServiceNow delivers the most value when continuously optimized. Our AMS offers 24/7 monitoring, SLA-backed support, and proactive updates to keep your platform efficient, reliable, and aligned with evolving business goals.
Key considerations for AMS
- Ensure BAU
- Adhere to the SLA clauses
- Orchestration
- 24 x 7 x 52 service coverage
- Global – Multi time zones support
- Apply best practices for operations and processes
Service Delivery Excellence
- Strong in ITSM, ITOM, ITBM, HRSM standards
- ServiceNow best practices
- Follow ITIL, CoBit, SecOps, DevOps, TOGAF, SAFe standards
- Meet L1, L2, L3 KPIs and performance metrics
- Governance
Models supported
- Onsite
- Offshore
- Distributed
Business benefits
- Cost effectiveness
- Enhanced satisfaction
- Scalability
- Faster resolution
- Improved efficiency
- Optimum Utilization
Service Delivery Excellence Standards
Our ServiceNow practice is built on globally recognized frameworks and best practices.
CoBit
Leverage value chain approach to create functional data model for IT
ITIL
ITSM processes to align IT services with the business needs
TOGAF
Maintaining close alignment and enterprise architecture
IT4IT
Leverage value chain approach to create functional data model for IT
SecOps
Leverage value chain approach to create functional data model for IT
SAFe
Scaled Agile Framework Enterprise practices span Portfolio, Solutions, Program, Teams
DevOps
Unify delivery and IT operations. Perfect approach to compete more effectively in the market
VeriSM
A culture of communication and collaboration must exist to succeed in service delivery
Global Presence
Ekfrazo Technologies offers skilled ServiceNow Developer services, supporting businesses with ServiceNow ITSM and ServiceNow CSM solutions. Our ServiceNow consulting helps set up processes effectively and keeps workflows running efficiently.
Case Studies
Reinforcing MTN’s Review Flow with Smart Automation
Case Studies
Accelerating Forex Vendor Onboarding with Intelligent Workflow Automation
A complex, multi-stage approval process was slowing down onboarding and testing. We streamlined the entire workflow through automation, enabling faster releases, improved accuracy, and greater confidence in every deployment.
Case Studies
Digitizing Dispatch and Operations for Trucklink’s Multi-Hub Logistics
Case Studies
How Robas Research Transformed Digital Surveys with Automation
A custom-built research platform that accelerated delivery, increased panel engagement, and scaled globally with ease.
Case Studies
Re-architecting the MoMo PSB App for Speed, Stability, and Scalability
Case Studies
Digitizing NIUM’s Forex & Remittance Operations with a Scalable, API-First Platform
Case Studies
Building MTN Play: A Mobile-First OTT Platform Optimized for Scale and Speed
MTN needed a seamless, low-bandwidth streaming platform to serve millions of users across Nigeria. Ekfrazo delivered a custom-built CMS, lightweight video player, and real-time analytics system designed for performance, engagement, and easy content management.
Case Studies
Salesforce CPQ Implementation for Scalable Quote-to-Contract Automation
FAQs
What is ServiceNow ITSM, and how does it help manage IT operations?
ServiceNow IT Service Management (ITSM) provides modules for Incident Management, Problem Management, Change Management, and Configuration Management Database (CMDB). It enables IT teams to handle service requests, track configuration items, manage changes with minimal risk, and resolve incidents efficiently.
How does ServiceNow Governance, Risk, and Compliance (GRC) support enterprise compliance?
ServiceNow Governance, Risk, and Compliance (GRC) centralizes risk assessment, control monitoring, and policy enforcement. It allows organizations to evaluate regulatory requirements, track compliance tasks, and monitor operational risk across IT and business processes.
What is the role of a ServiceNow Developer in ITSM and GRC implementations?
Our ServiceNow Developer customizes and configures ITSM and GRC modules, develops workflows, creates applications, and integrates ServiceNow with enterprise systems. This ensures system processes align with organizational requirements and internal controls.
How does ServiceNow CSM improve customer support workflows?
ServiceNow Customer Service Management (CSM) connects customer-facing teams with back-office operations. It tracks cases, automates routing, and provides consolidated customer interaction data to reduce resolution time and maintain service-level compliance.
What are the core modules included in ServiceNow ITSM?
- Incident Management – Track and resolve IT incidents
- Problem Management – Identify root causes and prevent recurrence
- Change Management – Plan and implement changes with risk assessment
- Request Management – Process service requests systematically
- Knowledge Management – Document solutions and make information accessible
- CMDB – Maintain configuration items and their relationships
How does ServiceNow GRC handle risk and compliance monitoring?
ServiceNow Governance, Risk, and Compliance automates policy lifecycle management, control assessments, and compliance reporting. It provides dashboards and audit trails to track regulatory adherence and operational risks.
Can ServiceNow ITSM be integrated with other enterprise systems?
Yes. Integrating ServiceNow ITSM with ERP, CRM, and monitoring systems allows automated ticket creation, synchronized asset management, and consistent workflow execution across IT and business units.
Is ServiceNow CSM customizable for unique business requirements?
ServiceNow CSM supports workflow configuration, custom applications, and system integrations. Organizations can adapt case management, service portals, and reporting modules to meet specific operational needs.
