Presenting the forefront
of AEM excellence
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Salesforce CRM Consulting & Innovation
Our Salesforce consulting team connects Salesforce Data Cloud, AI, and customer experience into one cohesive CRM system.
Powering Connections. Elevating Experiences. Driving Growth.
At Ekfrazo Technologies, we see Salesforce CRM as more than a customer management tool; it’s the foundation for smarter strategies, automation, and enterprise-wide intelligence.
Our Salesforce consulting team brings product expertise and industry knowledge to build solutions that fit business requirements. From Salesforce Data Cloud architecture to CRM integration and Salesforce AI applications, we design systems that are practical and scalable.
Learn more about our AI & ML solutions and how they integrate with Salesforce CRM.
We work across the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, AgentForce, and AppExchange, so that organizations can manage customers, processes, and insights on one connected platform.
Explore related Customer Experience solutions to see how Salesforce improves engagement.
Salesforce Consulting Service Portfolio
Our Salesforce consulting services cover strategy, delivery, and ongoing operations.
Advisory & Digital Strategy
- System due diligence
- Defining digital objectives
- Roadmap for Salesforce CRM adoption
AI Solutions
- Salesforce AI-driven business insights
- AgentForce capabilities
- Virtual assistants and automation
Custom Implementations
- Tailored Salesforce CRM configurations
- End-to-end custom development
Integrations
- Enterprise Salesforce integration
- Middleware and API frameworks
- Data synchronization
Migrations
- Salesforce database migration
- On-premises to Salesforce CRM migration
- SFDC-to-SFDC & CSV imports
Automations
- Workflow automation with Salesforce tools
- DevOps pipelines & CI/CD
- Automated testing frameworks
Marketplace
- AppExchange deployment
- AgentExchange publishing
- Custom Salesforce app development
Managed Services
- Ongoing Salesforce managed services
- PMO as a Service
Salesforce Integration & Middleware Expertise
ERP and Finance
Marketing and Communications
3rd-Party CRMs and Legacy Systems
Custom API & Middleware
Productivity Apps
Analytics & BI
See Salesforce CPQ implementation case study for a real-world example.
What We Do with Salesforce CRM
Customer 360 and Beyond
We operate across the entire Salesforce CRM lifecycle, ensuring every implementation is robust, scalable, and sustainable
Consulting & Planning
Defining clear business objectives and creating a Salesforce roadmap.
Implementation
Configuring Salesforce CRM for sales, service, and marketing teams.
Data Cloud & Integrations
Salesforce Data Cloud plus ERP and analytics connectivity.
Automation
Reducing manual work with smart workflows and process optimization using Salesforce automation.
Ongoing Support
Providing administration and Salesforce managed services.
Industries We Serve
Retail & Consumer Goods
Banking & Finance
Manufacturing
Healthcare, Pharma, & Research
EdTech
FinTech
Salesforce Field Service Lightning Solutions (FSL)
We modernize field service operations through Salesforce FSL deployments, supporting workforce productivity and customer trust.
- Work order and appointment lifecycle management
- Intelligent scheduling of mobile resources
- Real-time contract and asset tracking
- SLA-based service delivery optimization
Why Choose Ekfrazo for Your Salesforce Consulting
With proven Salesforce expertise, industry accelerators, and client-centric engagement, Ekfrazo helps enterprises tap into Salesforce CRM for both tactical wins and strategic transformation.
- Certified Salesforce consultants with cross-cloud expertise
- Industry-specific blueprints and pre-built assets
- Agile delivery models and governance frameworks
- Long-term Salesforce managed services
Start with a Conversation for your Salesforce Journey
Whether you are adopting Salesforce CRM for the first time or updating an existing setup, our Salesforce consulting services and certified experts provide guidance and support throughout the process.
FSL Business Benefits
- Mobility for field resources
- Advanced scheduling and tracking
- Real-time field visibility
- Configurable workflows
Salesforce AI, Analytics, and Innovation
We combine Salesforce AI with automation and analytics.
AI & Automation in Salesforce
- Predictive analytics for decision-making
- Workflow orchestration with Salesforce Flow Builder
- Intelligent lead scoring and prioritization
- AI-powered chatbots and recommendations
Integration with Emerging Technologies
- Integration of Salesforce Einstein AI with other AI frameworks
- Salesforce IoT Cloud powers real-time predictive maintenance.
- Use data to reveal trends and upsell potential
- ML-driven models with TensorFlow and PyTorch
- Social listening and lead generation via Salesforce integration
Customer Experience with Data Insights
- Personalize campaigns and offers
- Identify high-value customers
- Enable seamless customer interactions
- Segment customers for targeted strategies
Key considerations for AMS
- Ensure BAU
- Adhere to the SLA clauses
- Orchestration
- 24 x 7 x 52 service coverage
- Global – Multi time zones support
- Apply best practices for operations and processes
Service Delivery Excellence
- Strong in ITSM, ITOM, ITBM, HRSM standards
- ServiceNow best practices
- Follow ITIL, CoBit, SecOps, DevOps, TOGAF, SAFe standards
- Meet L1, L2, L3 KPIs and performance metrics
- Governance
Business benefits
- Cost effectiveness
- Enhanced satisfaction
- Scalability
- Faster resolution
- Improved efficiency
- Optimum Utilization
Expertise Across Salesforce Clouds
Sales Cloud
Manage leads, opportunities, and pipelines efficiently.
Service Cloud
Deliver consistent customer support across every channel.
Marketing Cloud
Run targeted campaigns and track engagement.
Data Cloud
Bring together information from multiple sources into one model.
AgentForce (Salesforce AI)
AI-driven digital agents across business functions.
AppExchange
Custom Salesforce app development publishing.
CoBit
Leverage value chain approach to create functional data model for IT
ITIL
ITSM processes to align IT services with the business needs
TOGAF
Maintaining close alignment and enterprise architecture
IT4IT
Leverage value chain approach to create functional data model for IT
SecOps
Leverage value chain approach to create functional data model for IT
SAFe
Scaled Agile Framework Enterprise practices span Portfolio, Solutions, Program, Teams
DevOps
Unify delivery and IT operations. Perfect approach to compete more effectively in the market
VeriSM
A culture of communication and collaboration must exist to succeed in service delivery
Global Presence
Ekfrazo Technologies delivers tailored Salesforce solutions to enterprises operating across different regions, helping organizations adapt to local challenges while maintaining consistent performance and strategic growth.
Case Studies
Securing Salesforce Integrations with a Custom API Facade
Ekfrazo enabled a leading fintech company to integrate external systems with Salesforce securely by building a custom API facade. The solution strengthened governance, improved agility, and delivered full control over data access without compromising performance.
Case Studies
What Happens When Salesforce CPQ Handles Quote-to-Contract?
Ekfrazo helped a global automation product company cut quoting complexities, uphold pricing accuracy, and speed up contract renewals using Salesforce CPQ and Experience Cloud across multiple regions.
FAQs
What is Salesforce CRM, and how can it help my business?
Salesforce CRM is a cloud-based platform that helps businesses manage customer relationships, sales pipelines, service operations, and marketing campaigns. It centralizes data, streamlines workflows, and provides insights for informed decision-making.
How does Salesforce integration work with existing systems?
Salesforce can be integrated with ERP, marketing, finance, and legacy systems through APIs and middleware platforms like MuleSoft, Boomi, or custom frameworks. This ensures seamless data flow and unified business processes.
What is Salesforce Data Cloud, and why is it important?
Salesforce Data Cloud consolidates data from multiple sources into a single, real-time model. It allows businesses to gain a 360-degree view of customers, improve personalization, and drive predictive analytics for better decision-making.
How long does a Salesforce implementation take?
Implementation timelines vary depending on scope, integrations, and customization. Typical projects can range from a few weeks for standard setups to several months for complex, enterprise-scale deployments.
Does Ekfrazo provide ongoing support for Salesforce?
How can Salesforce CRM be customized for industry-specific business needs?
Salesforce CRM can be customized to meet industry-specific requirements, with tailored workflows, dashboards, AI applications, and integrations for sectors like manufacturing, telecom, or healthcare.
How do I get started with Salesforce services at Ekfrazo?
You can start by contacting our Salesforce experts for a consultation. We assess your requirements, define a roadmap, and guide you through the implementation and optimization process.
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