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Every Touchpoint Made Human

We empower brands to transform every digital interaction into a frictionless, human-centric moment. From seamless interfaces to intelligent automation, our CX solutions are designed to deepen engagement and accelerate loyalty.
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Every Touchpoint Made Human

We empower brands to transform every digital interaction into a frictionless, human-centric moment. From seamless interfaces to intelligent automation, our CX solutions are designed to deepen engagement and accelerate loyalty.
Schedule a Consultation

Customer Experience for a Digital-First World

Inconsistent touchpoints. Slow support. Generic experiences. These are just a few of the friction points that cause customers to disengage and they’re more common than most businesses realize. Modern customers expect immediacy, relevance, and a sense of being understood at every digital interaction. Anything less feels outdated.

At Ekfrazo, we craft experience ecosystems that blend empathy with intelligence. Whether it’s a fast, responsive interface or an AI agent that actually understands context, we design for connection – not just functionality. Our CX capabilities help brands stay responsive, build trust, and turn everyday interactions into lasting impressions.

Website Development

Crafting responsive, visually striking websites optimized for conversion and user satisfaction. We focus on intuitive navigation, accessibility, and micro-interactions that enhance the overall customer journey.

Mobile Application Development

From native to cross-platform apps, we build customer-centric mobile solutions that enable real-time engagement, seamless transactions, and omnichannel continuity.

AI Voice Assistant

Empower your users to self-serve with intelligent, natural-sounding AI voice agents that offer 24/7 support, handle FAQs, and streamline workflows without human intervention.

AI Agent for Customer Support

Deploy AI-driven agents capable of understanding intent, resolving queries instantly, and escalating complex issues – all while learning and adapting to deliver better experiences over time.
Our AI-powered CX Services

Engage, Interact, Convert

We provide AI-powered voice assistants that engage customers instantly with natural, context-aware conversations.

  • Route complex queries to the right teams (sales, support, marketing).
  • Filter and prioritize genuine leads.
  • Capture and analyze conversations to uncover insights

Outcome:

Lower customer acquisition costs, higher conversions, and richer customer intelligence.

Try a Demo

Insights That Drive Decisions

We equip marketing leaders with real-time AI dashboards that do more than just display numbers.

  • AI-driven Insights Engine highlights KPI trends instantly.
  • Conversational Analytics Assistant answers business-critical questions like “Which campaign performed best this month?”.

Outcome:

Faster, smarter decisions that optimize campaigns and accelerate revenue.

Human-Like Support at Scale

We deliver human-like AI voice agents that reduce dependency on large support teams

  • Resolve up to 80–90% of queries autonomously.
  • Cut call times by half with faster, accurate responses.
  • Provide consistent service quality across channels and geographies.

Outcome:

70–90% cost savings, 50% faster resolution, and improved CSAT by 10–20%.

Try a Demo

Our Ecosystem Is Your Advantage.

We don’t do it alone and we don’t believe you should have to, either.

Our trusted alliances with global tech leaders help us bring the best of platforms, people, and innovation to every solution we build.

Together, we make transformation real!

Case Studies

Reinforcing MTN’s Review Flow with Smart Automation

A hidden input flaw was silently crashing MTN eShop’s product review page. Ekfrazo stepped in with automation-first QA, secure coding, and real-time validation – eliminating failures and strengthening platform resilience without slowing down delivery.
WITNESS THE IMPACT

Samuel Adeyemi

CTO, MTN Nigeria
See all case studies

Case Studies

Accelerating Forex Vendor Onboarding with Intelligent Workflow Automation

A complex, multi-stage approval process was slowing down onboarding and testing. We streamlined the entire workflow through automation, enabling faster releases, improved accuracy, and greater confidence in every deployment.
WITNESS THE IMPACT

Case Studies

Digitizing Dispatch and Operations for Trucklink’s Multi-Hub Logistics

Trucklink’s manual, paper-based workflows were causing delays, errors, and data gaps across hubs. Ekfrazo built a cloud-based admin dashboard that streamlined onboarding, dispatch, accounting, and reporting – driving real-time visibility and operational efficiency at scale.
WITNESS THE IMPACT

Case Studies

How Robas Research Transformed Digital Surveys with Automation

A custom-built research platform that accelerated delivery, increased panel engagement, and scaled globally with ease.
WITNESS THE IMPACT

Case Studies

Re-architecting the MoMo PSB App for Speed, Stability, and Scalability

As the app grew, performance issues and code complexity began to slow things down. Ekfrazo streamlined the architecture, optimized SDK usage, and implemented robust QA workflows transforming MoMo PSB into a lighter, faster, and more reliable mobile banking experience.
WITNESS THE IMPACT

Case Studies

Digitizing NIUM’s Forex & Remittance Operations with a Scalable, API-First Platform

A custom-built research platform that accelerated delivery, increased panel engagement, and scaled globally with ease.
WITNESS THE IMPACT

Case Studies

Building MTN Play: A Mobile-First OTT Platform Optimized for Scale and Speed

MTN needed a seamless, low-bandwidth streaming platform to serve millions of users across Nigeria. Ekfrazo delivered a custom-built CMS, lightweight video player, and real-time analytics system designed for performance, engagement, and easy content management.
WITNESS THE IMPACT

Case Studies

Salesforce CPQ Implementation for Scalable Quote-to-Contract Automation

To streamline global sales operations, a leading automation company partnered with Ekfrazo to build a robust Salesforce CPQ solution – enabling partner self-service, real-time pricing, and automated quote renewals across regions.
WITNESS THE IMPACT
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What our clients say

Hitesh Mehta Deputy CFO, Roofings Group, Uganda

Working with the Ekfrazo team was a great experience. They were responsive, collaborative, and delivered exactly what we needed. When we showcased the project to our senior management during the office opening, everyone was very pleased with the outcome.

Bukola Ajayi General Manager, MTN Nigeria

I would like to appreciate Ekfrazo team’s continuous efforts in ensuring we meet our commitments. Against all the odds, the team has always shown commendable efforts. It was a dream came through as we commercially launched eShop App. A big thank you to everyone involved.

MTN Nigeria

Congratulations on the successful implementation of the Ansible-based Oracle DB and AVI Switchover Automation for MTN Nigeria. This milestone was made possible through the dedication, collaboration, and unwavering support of the Ekfrazo team.

Roofings Group Group CFO

We appreciate the Ekfrazo team for their constant support and collaboration. This milestone wouldn’t have been possible without their commitment and teamwork. The new website launch was a proud moment, and we look forward to continuing this journey together.

Kouladerou Tia Sr. Manager EIS & IT Governance, MTN CDI

Thanks to the Ekfrazo team for delivering quality work, conducting VAPT and implementing FortiWeb in 2024, and providing a strategic approach to security for 2025.

Team AU Small Finance Bank

Working with the Ekfrazo & Dataseed team has been a wonderful experience. Their understanding of our vision and customer needs made all the difference in bringing the AU Multi-Currency Forex Card to life. From brainstorming ideas to perfecting the final product, they were with us every step of the way- proactive, collaborative, and truly committed. It’s been a partnership built on trust and shared passion for innovation.

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Headquarters: 2nd phase, 880, Railway Parallel Rd, Nti Layout, Rajiv Gandhi Nagar, Kodigehalli, Bengaluru, Karnataka 560097
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