AI

AI-powered customer experience solutions are changing how enterprise and mid-market leaders think about growth. The debate between customer retention vs customer acquisition is not new. But the ability to measure, predict, and act on both in real time is. Every growth review arrives at the same tension. Acquisition numbers look healthy on the top line,

AI workflow automation is the use of autonomous AI agents to execute multi-step business processes without human intervention at each stage. In 2026, this is no longer an emerging category. A May 2025 PwC survey of 300 U.S. executives found 79% of organizations already run AI agents in production, with 66% reporting measurable productivity gains.