Client Overview

MTN Nigeria is one of Africa’s largest telecom operators, serving millions of subscribers across Africa, handling vast transaction volumes every day. With such a high transaction load, the company needed a reliable Oracle SOA Suite infrastructure on Oracle WebLogic to maintain consistent service delivery and manage complex integrations across telecom operations.

The Challenge

MTN Nigeria faced growing complexity in its integration landscape. The existing middleware setup demanded:

• Closer monitoring and quicker incident management
• Faster remediation of service disruptions
• Fine-tuned WebLogic and Oracle SOA Suite components
• Constant availability to support high-volume traffic
• Audit-ready disaster recovery & governance processes

Without addressing these issues, MTN risked downtime, slower rollouts, and integration bottlenecks that could affect both subscribers and operations.

 Ekfrazo’s Oracle SOA Solution

To resolve these challenges, Ekfrazo organized a team of over 30+ Oracle SOA administrators using a hybrid delivery model combining local and offshore specialists. The structured support addressed all levels of middleware management:

• L1 Support: Continuous monitoring, alert tracking, and initial incident triage
• L2 Support: Deployment handling, reviewing logs, restarting service, and performance tuning
• L3 Support: Advanced WebLogic adjustments, patch updates, architectural refinements, and root cause analysis

Our experts also managed Oracle SOA Suite components, including BPEL, OSB, WebLogic, and WLST-based automation, keeping MTN’s middleware systems running consistently, reliably, and compliant with internal and regulatory standards.

Results Delivered

With Ekfrazo’s Oracle SOA services, MTN Nigeria recorded:

• 24/7 middleware availability for uninterrupted telecom services
• Reduced resolution times, improving IT responsiveness
• Stronger integration reliability, keeping operations ready
• Faster rollout of new business services via APIs 

The Impact

This engagement not only stabilized MTN’s middleware environment but also solidified its ability to scale IT operations. The company now benefits from predictable system behavior under high transactional volumes, rationalized deployment processes with minimal manual intervention, and an IT environment that adapts to rapid service changes without friction. This structured Oracle SOA support has allowed MTN Nigeria to maintain seamless telecom services while reducing operational risk and enhancing overall infrastructure reliability.